Refund policy
Personalized Advisory Services and Digital Deliverables
Because Lioriva provides customized advisory services, research, and personalized digital deliverables prepared specifically for each client, purchases are generally non-refundable once work has commenced or any deliverable has been provided.
Before Work Begins
If a client requests cancellation before work has started and before any personalized analysis has begun, a refund may be considered at Lioriva’s sole discretion.
Once Work Has Started
Once research, analysis, matching, or preparation of a personalized brief has begun, fees become non-refundable due to the time, intellectual effort, and customized nature of the service.
Delivered Personalized Briefs
Because personalized briefs and advisory outputs are digital intellectual work products created specifically for each client, completed and delivered services are non-refundable.
No Guarantee-Based Refunds
Refunds will not be granted based on dissatisfaction arising from:
- investment outcomes
- projected income assumptions
- disagreement with opportunity directions provided
- changes in personal investment preferences
- decisions not to pursue an opportunity
- market conditions or third-party circumstances outside our control
Lioriva provides advisory analysis and opportunity direction only and does not guarantee investment results.
Client Input Responsibility
Clients are responsible for providing accurate information when submitting their preferences. Lioriva is not responsible for dissatisfaction arising from incomplete, inaccurate, or misleading client-provided information.
Exceptional Cases
If you believe there has been a material issue with the delivery of your order, please contact us at [your email] within 7 days of delivery and we will review the matter in good faith.
Chargebacks
By purchasing services through this website, you agree to first contact Lioriva to attempt resolution before initiating a chargeback or payment dispute.